Cancellation Policy

You can cancel your AgentHQ subscription at any time directly from your Billing settings. You are not required to contact Support, send an email, submit a ticket, or obtain staff approval to cancel.

Cancellation is scheduled for the end of your current paid billing period. Your subscription will not renew after that period. Cancelling does not immediately end your access.

When cancellation is scheduled, you keep normal AgentHQ access through your paid-through date. After that date, no further renewal occurs and paid access ends.

• Example: your paid period ends October 20 and you cancel on October 5.
• You keep AgentHQ access through October 20.
• You are not charged for the next period.
• You do not receive a refund for October 5–20.

While your subscription is still active and has not actually expired, you can reverse a scheduled cancellation using Resume Subscription in Billing. This restores normal renewal without creating a new account, workspace, subscription identity, or Founding Agent slot.

If you are a Founding Agent, your $19/month rate remains protected through your current paid period. If you reverse the cancellation before expiration, your Founding Agent rate, number, and status are preserved. If your subscription actually expires, the $19/month rate is forfeited; returning later requires subscribing at the then-current standard price.

Cancellation does not automatically delete your account, workspace, or retained business data. Entitlement to use AgentHQ and retention of your data are handled separately, subject to our applicable retention practices.

If you have trouble cancelling, contact support@residennce.com.